Batteries, battery UK

UK Top Cordless Drill Battery Store > Customer Service Center

F.A.Q

Need Help?

Any question please send a email to cordless.battery.drill@hotmail.com

1.How to find a replacement battery or a battery charger?

Please search with "the battey number" or your "machine model" in our search box.

A.About order?

Q: What happens when there are postal delays?

On occasions items can become delayed in the post.
We do allow up to 15 days for delivery inside the UK to account for any postage delays that we are not aware of.
For deliveries outside the UK we allow up to 21 days for delivery to account for any postal delays that we may not be aware of.
If your order has failed to arrive after this we will investigate further and arrange a replacement.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Q: What is the expected delivery time for my order?
A: Please check the stock availability notice on your item when placing your order. This will provide an indication of when the item will leave our warehouse.
You will receive an email to confirm when your item has been sent.
You can also check the status of your order and individual items by accessing your account details and following the prompts.
Please remember to add postal time (4-6 working days) to obtain a complete estimate of delivery to your door.
For deliveries outside the UK remember to add postage time (15 working days) to obtain a complete estimate of when you can expect your item to be delivered.
We do allow up to 15 days for delivery inside the UK to account for any postage delays that we are not aware of.

For deliveries outside the UK we allow up to 21 days for delivery to account for any postal delays that we may not be aware of.
If your order has failed to arrive after this we will investigate further and arrange a replacement.
It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Q: How will I know when my order has been dispatched?
A: You will receive an email from us to confirm your item has been sent. We send each item you have ordered separately to prevent any delays with your order.
You might not receive this confirmation email if:

•You made a spelling mistake when you entered your email address. Login and check your registered email address.
•Spam filters in your email program may block this type of email. Please check your junk mail folders. .

Q: What do I do if I have not received my order?

A: For deliveries inside the UK please remember to add postage time (4-6 working days) to obtain a complete estimate of when you can expect your item to be delivered. Please allow 15 days before contacting us.

For deliveries outside the UK remember to add postage time (15 working days) to obtain a complete estimate of when you can expect your item to be delivered. Please allow 21 days before contacting us.
If after this time your order has still not been received please contact our customer service department and we will be happy to help you.
We ask that you ensure you report any items not received within 40 days of the item being dispatched as after this time we may not be able to replace or refund your item.

Q: How long do batteries last?
A: The life of a rechargeable battery operating under normal conditions is generally between 500 to 800 charge-discharge cycles. This translates into one and a half to three years of battery life for the average user. As your rechargeable battery begins to die, you will notice a decline in the running time of the battery. When your two hour battery is only supplying you with an hour's worth of use, it's time for a new one.

Q: What does the light indicator mean when charging battery ?
▲.Plug the AC power adapter in a wall outlet.
▲ Connect the AC Power adaptor supplied with charger to the DC in jack.
▲"Status" indicator shows RED when the charger is ready and "Charger" indicator shows flashing Green when waiting for battery pack.
▲Slide battery pack in the charger and "Charger" indicator goes RED when charging.
▲"Charger" indicator show RED and GREEN alternatively when battery pack has more than 90% charged.
▲When the battery pack is fully charged, the "Charger" indicator shows a steady green.
▲After the battery pack fully charged, slide the battery pack out.
▲Unplug DC power, "CHARGE" and "STATUS" indicators go out.

B. Payment.
Q: What payment methods do you accept?
A: We only accept PayPal order.
Sorry, we don’t accept bank transfer and credit card payment.

C. Return Policy

Q: What should I do if the goods I purchased are malfunctioning under warranty?
A: All returning goods need to apply for RMA (return material authorization) code.
Please contact customer service for RMA code and shipping information. We only accept returned goods with RMA code.
Q: How long does it take for the repayment?
A: After receiving the RMA code, our customer service specialist will contact you as soon as we receive the returned goods.
Q: How do I check the status of my returned goods?
A: Please contact us with your RMA code through our e-mail address: cordless.battery.drill@hotmail.com ;

Q: My product has been under warranty period, how can I get the “RMA” service?
A: Please contact us, our service center will issue you a “RMA number” and you will get our service. But we will reject returns, which isn’t approved by us and without “RMA number”.

Q: How long can I receive the product that return to repair?
A: When you had been got the “RMA number” completely and you should return your product as follow our indication, our RMA service center will tell you details.